Pricing

Our customers expect to receive top-notch service, products that satisfy their needs and–most importantly–fair prices from us. The debate on rising energy prices has a substantial impact on our reputation in the public eye and influences the regulatory context. Against this backdrop, we have developed a host of new products tailored to the demands of homes and commercial operations: Private customers who opt for our “Treuestrom” offer receive electricity at a fixed price for three years. We have been offering a similar price guarantee with our “ProKlima” tariff since November 2008. Customers who choose this latter product can also rest assured that the electricity they buy is generated from sources which produce practically no CO₂. We have also supplemented our gas product range with a tariff offering a three-year price guarantee. Moreover, people willing to settle for slightly less service can buy electricity and gas under more favourable conditions throughout Germany via the eprimo Internet portal. This diversity is not only proof of our customer orientation, but also a clear commitment to competition.

At the same time, our electricity pricing ensures enhanced transparency: We started publishing real-time data on power production on the Internet at www.rwetransparent.com –for every power plant as well as by fuel type. Real-time data on our electricity generation is of significant importance to market participants, from power producers and grid operators to energy traders and supply companies. The fact that transparency breeds trust also holds true as regards our private customers. The composition of their electricity bills is explained to them under a dedicated menu item.